Most of the questions we receive from our customers
all over the world, are answered below.
If you have other questions or would like more information about the
medications we ship, please email us at support@my-medicare.com
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| Q1.How Do I Place An Order? |
| Q2.What Prescription Medications Do You Dispense? |
| Q3.What Are Your Security Policies? |
| Q4.How Does An Online Consultation Work? |
| Q5.Why do the pills I received look different than the ones I get from my local pharmacy? |
| Q6.What Are Your Shipping Policies? |
| Q7.How Can I Order Medications Without Seeing A Doctor? |
| Q8.Can I Return My Medication For A Refund? |
| Q9.How do i get the free bonus for re-ordering? |
| Q10.What happens during the physician's review or consultation? |
| Q11.Can I Telephone An Order In? |
| Q12.I ordered several items and only part of the order arrived - what happens? |
| Q13.What happens if none of my order arrives? |
| Q14.What is the difference between a brand name drug and a Generic drug? |
| Q15.What is your privacy policy? |
| Q16.What if i find a lower priced medication on another mail order pharmacy's site? |
| Q17.I have lost my password,how do I log in? |
| Q18.How can I pay for my order? |
| Q19.I placed my order in £ or € but I was billed in $USD? |
| Q20.Where do you ship from? |
| Q21.Do you source drugs internationally? |
| Q22.Why do the pills I received look different than the ones I get from my local pharmacy? |
| Q23.*SATISFACTION GUARANTEED* |
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| Answers |
| Q1.How Do I Place An Order?
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A1.In 5 simple steps:
i) Select and click any product "BUY" link,
ii) you will be taken to the CHECKOUT where you can change the shipping method or add a discount code.
iii) On clicking " checkout" button you will set up your account and answer some questions about MEDICAL HISTORY. You will answer an online questionnaire to provide information relevant to your medical condition Check all required boxes and click "checkout" button. At this point, you will submit your order for processing
(In case the physician needs to communicate with you to process your medication request, please ensure that you give us an accurate daytime and night time telephone number as well as email address).
iv) Enter Credit Card details as requested
v) Confirm the order. |
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| Q2.What Prescription Medications Do You Dispense?
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A2.We only offer medications that can be prescribed from online consultations, therefore we carry a very limited number of medications. No legitimate online medical company will ever offer narcotics or addictive medications via the Internet. The medications offered on our web site do not require a physical examination. A thorough review of your medical history is sufficient. |
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| Q3.What Are Your Security Policies?
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A3.Our on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported. |
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| Q4.How Does An Online Consultation Work?
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A4.Online consultations are a new concept in health care that utilize the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather completes an online questionnaire and communicates with the physician using our secure online communication tool. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require a physical exam. The online consultation is FREE. |
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| Q5.Why do the pills I received look different than the ones I get from my local pharmacy?
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A5.Firstly, if you are used to Brand Name pills and you have ordered a Generic from us, the pills we send you WILL LOOK DIFFERENT. Generics do not look the same as the Brand Name products, even though they have the SAME ACTIVE INGREDIENT and work in EXACTLY THE SAME WAY. In addition, the same Brand Name pill may look slightly different than the one you are used to, some pills may have different shapes as well as different colors, but all will have the same ingredients and will provide the same benefits. When comparing different Generics, they WILL GENERALLY LOOK DIFFERENT if they are made by 2 different companies. |
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| Q6.What Are Your Shipping Policies?
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A6.
We ship to all countries world-wide
Once the pharmacy has received your order, it will be shipped by USPS (registered airmail) or EMS (faster shipping method) or Royal Mail
Normal delivery time for regular shipping is 21-28 days , registered takes 10-14 days from shipping date and courier takes 5-7 days from shipping date.
We must have an adult signature at time of delivery.
From time to time there are special shipping offers. At present they are as follows:
We will notify you if there is a problem with your order and you will receive a confirmation email when the pharmacy ships your medication.
Please note: We can not be responsible for customs clearance and the customer will have to carry all future expenses and taxes if there will be any, in his country.
Cancellation Policy
You may cancel your order before your order is shipped by sending us an e-mail message. We can not accept order cancellation once the order is shipped.
We do not process prescription orders on the weekend. If you place an order after 4:00 p.m. GMT on Friday, the order will be sent to the pharmacy and shipped on Monday.
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| Q7.How Can I Order Medications Without Seeing A Doctor?
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A7.As you know, the Internet has changed the way we live. A lot of the new services that were never in existence a few years ago, are now commonplace. Online medical reviews are among the “new” services that have been created as a result of the Internet. Although they are a relatively new idea in health care, they are becoming widely accepted as a convenient way to improve patient access to physician care.
Instead of a traditional physical exam by the physician, the patient completes an online questionnaire and communicates with the physician using our secure online communication system. Even though online medical reviews will never completely replace traditional medicine, in certain circumstances they do give patients the ability to get treatment for a number of conditions that may not require another physical exam.
For Instance – If you have recently had a physical exam with a physician, in most cases you do not need to have another physical to receive a prescription for the medication you need. Instead, you simply ask for your medical history to be reviewed by one of our licensed physicians. A thorough review of your medical history often times is enough for one of our doctors to be able to write the prescription.
If one of our physicians or one of our pharmacists has a question about anything, a customer service representative will contact you before choosing whether to write the prescription or not.
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| Q8.Can I Return My Medication For A Refund?
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A8.Owing to the nature of the products, we regret, pharmaceuticals once purchased cannot be returned. |
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| Q9.How do i get the free bonus for re-ordering?
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A9.Contact us for a discount code if you are a repeat customer. From time to time we also run promotions so look out for them on our site. |
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| Q10.What happens during the physician's review or consultation?
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A10.In this process, you will be asked to complete a questionnaire detailing your medical history and any current conditions or medications that you maybe taking. These are the same type of questions your physician would ask you if you were making an in-office visit.
You may be contacted by the physician who reviews your medical history or by the pharmacist filling your prescription if they need further details prior to approving your request for medication.
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| Q11.Can I Telephone An Order In?
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A11.Presently we are not taking telephone orders. |
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| Q12.I ordered several items and only part of the order arrived - what happens?
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A12.This can happen because if you ordered more than one medication or a larger quantity of one medication we will not place the entire order in one single package for security reasons. If only part of your order has arrived then please give it some days to allow for the remainder of your order to arrive. |
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| Q13.What happens if none of my order arrives?
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A13.We do everything humanly possible to ensure that orders are received by our customers. If none of your order has arrived within 28 (working) days from the date of order we will investigate the matter thoroughly and promptly. This investigation usually takes about 48 hours. If it appears that the order has been lost due to a postal loss or customs detention then we will re-ship the order again to you free of any charge. Only a very small percentage of orders are lost. However if the original order subsequently arrives as well as the re-shipped order then we rely on your honesty to inform us. We always try to resolve any problems in a fair and reasonable manner and to the best of our ability.
We will not accept credit card chargebacks and any customer attempting or threatening to do this will be immediately barred from making any future purchases on this website as well as having their card blacklisted among processors. If there is a problem we will always seek a solution resulting in either a refund or a reship in line with our structured reship and refund procedure.
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| Q14.What is the difference between a brand name drug and a Generic drug?
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A14.A generic drug is a medication for which the original manufacturer has lost patent protection. Because of this, other manufacturers are allowed to produce and sell the exact medication at a lower more competitive price. The generic drug is the exact same medication as the original brand name drug, simply made by another company. Due to strict regulations on the generic drug industry, these drugs must provide the same therapeutic effect as the brand name drug. |
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| Q15.What is your privacy policy?
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A15.We are fully dedicated to your privacy and security. Please refer to the current privacy policy in the terms & conditions section of our order page.
Rest assured that our online order system makes use of the latest Security encryption technology to ensure that your credit card information is submitted safely and with the highest level of protection. All of our computer systems undergo regular security checks to ensure that our ordering system is properly protected.
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| Q16.What if i find a lower priced medication on another mail order pharmacy's site?
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A16.At my-medicare.com we offer a Lowest Price Guarantee for all of your healthcare needs. If you find a lower price anywhere on the Internet, please contact one of our Customer Service Specialists and we will match that price. You can trust my-medicare.com to provide you with the highest quality medications at the lowest cost. |
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| Q17.I have lost my password,how do I log in?
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A17.Please contact one of our Customer Service Specialists at support@my-medicare.com and they will retrieve and email your password to you. |
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| Q18.How can I pay for my order?
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A18. We accept Visa and Mastercard. Presently we do not accept other credit cards or any other form of payment. |
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| Q19.I placed my order in £ or € but I was billed in $USD?
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A19.We clearly state on the credit card page during processing that all billings are in $USD. Your bank will convert the currency at their prevailing bank rate into your local currency. |
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| Q20.Where do you ship from?
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A20.We ship from various locations depending on the inventory requirements. So your order could be shipped from Europe, India or the US depending on what the product is and the availability we have. |
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| Q21.Do you source drugs internationally?
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A21.As our prescription drugs from our international dispensary are sourced internationally. and always meet world-class standards |
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| Q22.Why do the pills I received look different than the ones I get from my local pharmacy?
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A22.Firstly, if you are used to Brand Name pills and you have ordered a Generic from us, the pills we send you WILL LOOK DIFFERENT. Generics do not look the same as the Brand Name products, even though they have the SAME ACTIVE INGREDIENT and work in EXACTLY THE SAME WAY. In addition, the same Brand Name pill may look slightly different than the one you are used to, some pills may have different shapes as well as different colors, but all will have the same ingredients and will provide the same benefits. When comparing different Generics, they WILL GENERALLY LOOK DIFFERENT if they are made by 2 different companies. |
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| Q23.*SATISFACTION GUARANTEED*
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A23.We are committed to the highest level of online customer service. If you
have any question or need a special consultation for any of the medication
we offer, please do not hesitate to contact us. If you have any problem with
any of the process with your order, we will do anything it takes to satisfy
you as our preferred client. |
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